Home Depot ICQA AREA SUPERVISOR- Northlake, IL #5820 in Northlake, Illinois
The Inventory Control Quality Assurance (ICQA) Area Supervisor is responsible for the ICQA function within a distribution center. ICQA Supervisor ensures compliance to processes to support receiving accuracy, efficient product flow and handling of exception freight. The role is responsible for the results related to data quality, inventory accuracy, and issue resolution and will partner with the ICQA Manager.
The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly associates.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
- 45% Managing Process:
Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiencies.
- 25% Coaching and Developing Associates:
Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Resolves associate relations issues that arise in assigned functional area. Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed.
- 15% Drives Results:
Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics including productivity, accuracy, quality and expenses.
- 15% Business Planning:
Coordinates and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimum department operations.
Additional Responsibilities: Other duties as assigned by Operations Manager, Assistant General Manager or General Manager.
NATURE AND SCOPE
This position typically reports to the Operations Manager.
This position is accountable for the direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Flexibility to work various shifts
Ability to relocate
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience: 2 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles
Computer skills in software including Microsoft Office;
Experience with Warehouse Management Systems;
3+ years supervisory experience in a related field;
Knowledge, Skills, Abilities and Competencies:
Assesses skills and manages the work and productivity of others while coaching and developing talent.
Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making.
Demonstrates originality and imagination in thinking while developing a solution to a problem.
Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience.
Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.
Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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