J.B. Hunt Transport Manager II, Operations in Melrose Park, Illinois
Manager II, Operations
United States of America
Under general supervision, the position is responsible for the oversight of a single and/or multiple sites/ fleets, under one cost center, with one or more managers. Strategic management and leadership over all aspects of operational performance, including problem identification, solution recognition and implementation, financial performance and profitability, and overall Safety and DOT compliance of assigned fleets. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.
Final Mile Services specializes in professional and cost effective final mile deliveries throughout the United States. With over 100 distribution centers nationwide and 1 million square feet of warehouse space, we are able to provide commercial, business to business and home delivery services. Our solutions range from jobs site deliveries for construction and remodeling projects to retail and home deliveries including appliances, furniture, mattresses and many other products. Our network is growing and we are flexible to fit every client’s need.
- Monday - Friday, 0700 - 1700 (7:00pm - 5:00pm) with occasional after hours and/or weekend hours based upon business need.
Oversee assigned fleet operations, including driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management.
Using a strategic approach, successfully promote, manage, and maintain a positive work environment, to improve operational efficiency, employee engagement, and driver retention.
Responsible for complete P&L performance, including cost control decisions, expense management, and maximizing profitability, as well as identifying and maintaining key performance indicators. Includes design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, and preparing and presenting final presentation, etc.
Provide input in the creation of an annual budget, audit current year performance of actual versus budgeted expenses and provide feedback to the Controller regarding required changes to the budget as a result of operational changes.
Ensure fleet compliance with all Safety and DOT training, including working with applicable internal personnel to address any specific Safety needs that arise for individual fleets or drivers.
Facilitate and determine employee trainings and development including monitoring ongoing performance progress to promote, engage, and retain employees in positions of increasing responsibility by optimizing job performance through evaluations, individual development plans, and employee recognition programs.
Train on and audit all processes and procedures needed to execute the day-to-day operations while seeking to identify and implement system or procedure improvement areas.
Responsible for various operational, financial, and service reporting on an ongoing basis.
Serves as the primary point of contact with their assigned customers/ramp and communicates with internal departments and team to provide exceptional service, provide trouble free account operation, and identify and resolve problems or issues with ramp, driver, customer, account, etc., throughout the day and, where required, when on call.
Create and execute plan for forecasted freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs as a result to ensure fleet/carrier and equipment coverage is seamless.
- High School Diploma/GED with 3-4 years of Transportation/Logistics experience and/or 3-4 years of supervisory experience; must posses a valid driver's license with a clean motor vehicle record as per JBH standards; ability to work across multiple shifts including nights and/or weekends if needed.
Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance or related fields with 1-2 year of relevant professional experience OR 3-4 years of experience in the Transportation/Logistics industry with 3-4 years of supervisory experience OR Military Non-Commissioned Officer with at least 3 years of supervisory experience (i.e., minimum E-4).
Ability to process information with high levels of accuracy
Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to adapt to changing environments
Establish and maintain healthy working relationships with clients, vendors, and peers
Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
Effective communication skills
Ability to develop and track challenging goals that support business strategies
Knowledge of business metrics and Key Performance Indicators (KPIs)
Ability to form and manage effective teams
Participate in the process of recruitment of permanent and contract personnel, achieving optimal match between candidate and position
Understanding of the resources required to achieve business objectives and ability to plan, mobilize and distribute resources to fulfill business objectives and plans
Bachelors: Business Administration/Management, Bachelors: Finance, Bachelors: Supply Chain Management, GED (Required), High School (Required)
Management-Entry Level, Transportation/Logistics
Non Commercial Driver's License - Department of Transportation
Job Opening ID:
00383300 Manager II, Operations (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.
These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.
Why J.B. Hunt?
We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.
What are we looking for?
We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.
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