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Crown Equipment Corporation Warranty Coordinator in Joliet, Illinois

Career Opportunities: Warranty Coordinator (70413)

Requisition ID 70413 - Posted 12/21/2020 - Illinois - Joliet - Parts - 1st

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Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Responsibilities:

  • Review and correct all warranty claims generated through technicians to prepare for submission to vendors.

  • Process all Crown warranty claims and claims for any other manufacturer represented by Crown.

  • Review monthly A/R reports on all vendor warranty accounts.

  • Process all warranty claim paperwork and track claims from the time they are submitted to the time they are paid or rejected.

  • Maintain files on warranty claims.

  • Tracking rejected warranties and notifying Service Manager about rejected warranties.

  • Prepare monthly list of warranties not paid and determine disposition.

  • Resubmit warranty claims as needed.

  • Maintaining, shipping and tracking warranty parts to vendors or scraping as needed.

  • Determine disposition of warranty parts returned from vendor as a result of a rejected claim.

  • Assist other parts personnel as required such as receiving parts and answering phones.


  • High school diploma or equivalent

  • Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills

  • Ability to lift 50 lbs.

  • Parts or inventory control experience and lift truck industry experience preferred

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled