Illinois Transportation Jobs

Job Information

AutoThink,Inc. Team Lead/Dispatch Lead - CHICAGO in Chicago, Illinois

Wage: $20/hr

Part time and flexible hours

Job Description

The Team/Dispatch Lead will:

  • Professionally engage and interact with internal and external customers

  • Handle customer complaints with tact and professionalism

  • Coordinate driver’s schedules with scheduled appointments

  • Schedule and dispatch team members daily to appropriate locations, according to customer requests, specifications, or needs

  • Troubleshoot issues for drivers, customers, and dealerships

  • Monitor and follow up on the progress of our drivers on their routes in real time

  • Inform HQ about any logistical issues

  • Utilize various communications methods to efficiently route manpower throughout the day

  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

  • Assists HQ with hiring processes and new team member training

  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

  • Communicates daily, weekly, and monthly scheduling

  • Develops strategies to promote team member adherence to company regulations and performance goals

  • Conducts team meetings to update members on best practices and continuing expectations

  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines

  • Ensures company brand materials and physical working spaces meet and exceed company presentation standards

  • Safely pick up and deliver customer vehicles to and from service locations

Job Qualifications

  • 5+ years supervisory customer service experience

  • 10+ years automotive driving experience

  • Possess an authorized valid driver's license and ability to drive a car

  • Have a working smartphone able to run AutoThink-required applications

  • Have at least three consecutive years of safe driving experience that is free of major violations and automobile accidents

  • Both a criminal background check, as well as a driver record check will be performed.*

  • Ability to work shifts that will vary from Monday-Saturday 6am-7pm

*-AutoThink will consider qualified candidates with criminal histories in a manner consistent with the law

Knowledge/Skills

  • Excellent verbal and written communication skills and able to communicate via phone, SMS, or email

  • Knowledge of Google Suite, Slack, and other applications as needed

  • Strong problem-solving and critical thinking skills

  • Excellent organizational skills

  • Ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity, and professionalism

  • Excellent administrative skills

  • Ability to work under pressure, plan personal workload

  • Must be fluent in English, bilingual is a plus

Physical Requirements

  • To meet the travel requirements of this job, an employee must have the ability to drive or sit in a vehicle long enough to reach client(s) and dealership(s).

  • Able to drive 6-8 hours per day

  • Able to bend, stoop, and climb in and out of vehicles

  • Required to drive in all elements (rain, snow, heat, etc.)

Location

Chicago Metro Area

NOTE: This position requires COVID procedures be strictly adhered to, only written medical exemptions will be considered.

AutoThink is an equal opportunity employer. AutoThink does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

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