PepsiCo LD&T Coordinator in Chicago, Illinois
Auto req ID: 211885BR
Main Purpose: The purpose of this role is to provide tactical operations support involving order entry, issue resolution, and track and trace support. The nature of the work is proactive and must be able to alert key stakeholders on potential service gaps. This role is our frontline response unit in reporting shipment delays to honor our stringent customer demands.
Scope: Effectively prioritize and track 75+ shipments per day in a manner that meets on-time pick up, delivery, maintain hours of service requirements, and accountable to key brokerage SOPS and EDI processes. Participate and support with track and trace for customers as required.
Timely order entry and a sense of urgency regarding issue resolution
Carrier compliance to track & trace check calls
Carrier compliance to defined EDI processes
Proactive shipment tracking and customer alerts for known anticipated service gaps
Participate in on-call, after hours and weekend duties as determined based on business needs
Scope of Interactions:
70% External – New and existing customers and asset-based carriers
30% Internal - Collaboration with business development, account management, and leadership team
Bachelor's degree or equivalent brokerage logistics experience, required
Ability to effectively communicate with customers, OTR drivers and dispatchers in a professional and constructive manner
Strong passion for customer service and logistics excellence
Ability to learn and update the brokerage transportation management system
Ability to effectively interact and build a favorable business relationship with all carriers and customers
Willing and able to assist with load coverage and account management duties
Ability to operate and flourish in a fast-paced business start-up
Strong team player and committed to teamwork in all situations
Willingness to embrace change and all other assigned duties for the greater good of the team
Relocation Eligible: Not Applicable
Job Type: Regular
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy
Please view our Pay Transparency Statement